Refund Policy
Effective as of: July 21, 2026
We want you to be completely satisfied with your purchase from straight Back Brace. If for any reason you are not, we offer a straightforward refund and exchange policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return for a refund or exchange. After 30 days from the delivery date, we cannot offer you a refund or exchange.
2. Condition of Returned Items
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in its original packaging, including all accessories (e.g., Baby Carrier, Waistband extender, Baby Bibs, User Manual, Gift Box, Pacifier Case).
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at support@example.com within the 30-day return window.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if approved, will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to send back your item.
- Please do not send your item back to us without first receiving an RMA number, as this may delay or prevent your refund/exchange.
4. Refund Method and Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
5. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund, as you are responsible for arranging and paying for it upfront.
6. Non-Returnable Items
Certain types of items cannot be returned:
- Products that have been used, washed, or are not in their original condition and packaging.
- Items marked as "Final Sale" or "Clearance."
- Gift cards.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@example.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at our discretion. We may provide a pre-paid return label for damaged/defective items.
8. Exchange Policy
If you wish to exchange an item for a different size or color, please follow the return process outlined above to return the original item for a refund. Then, place a new order for the desired item on our website. This ensures you get the item you want quickly and efficiently.
9. Late or Missing Refund Troubleshooting Steps
If you haven't received a refund yet, please follow these steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you've done all of this and you still have not received your refund, please contact us at support@example.com.