Shipping Policy
Effective as of: July 21, 2026
Thank you for shopping with straight Back Brace! We are committed to delivering your "straight Back Brace" products to you in a timely and efficient manner. Please review our shipping policy below.
1. Flat Rate Shipping
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
3. Domestic Shipping
- Carriers: We primarily use USPS and UPS for domestic shipments within the United States.
- Estimated Delivery Time: Once shipped, domestic orders typically arrive within 5-10 business days.
- Tracking: A tracking number will be provided via email once your order has shipped, allowing you to monitor its progress.
4. International Shipping
- Carriers: International orders are shipped via various reputable carriers, depending on the destination.
- Estimated Delivery Time: International orders typically arrive within 10-25 business days after shipment. Please note that this is an estimate and actual delivery times may vary due to customs processing and local postal services.
- Customs, Duties, and Taxes: Please be aware that international orders may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.
- Tracking: A tracking number will be provided via email once your order has shipped.
5. Order Tracking
Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available.
6. Shipping Delays
While we strive to ensure timely delivery, straight Back Brace is not responsible for shipping delays caused by the carrier, adverse weather conditions, natural disasters, customs processing delays, or other unforeseen circumstances beyond our control. We will, however, do our best to assist you in resolving any issues that may arise.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders can only be shipped via USPS.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at support@example.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund.
9. No Shipping to Restricted Countries
Due to various legal and logistical restrictions, we are unable to ship to certain countries. If your country is on a restricted list, you will be notified during the checkout process.